POCKETWOOD / PLAYER SUPPORT

A little help.
Back to play.

Player support

A small question or something gone wrong.
Tell us what happened.

01 / WRITE TO US

We’re here
to help.

Include the game name and a short description.
The links open a draft in your mail app.

madebykjun@gmail.com

POCKETWOOD player support

If your mail app does not open, email the address above directly.

02 / GAME HELP

Find your game.

Helpful answers for each of our games.

2 Player Wood Games

In development

iOS / Android

Contact game support

About this game (한국어) →

This game is being prepared for release. Purchase help applies to release versions that offer these features.

Can I play offline?

Core games work offline. Two people play on the same device, or one person can play against a bot. Ads, optional analytics and purchases may use the internet.

How do I turn off analytics?

Open Settings → Privacy choices and withdraw analytics consent. Declining analytics never prevents play. If different people are playing, use Different people are playing to check age again. Analytics is available only when everyone playing is 21 or older and separate consent is given.

I purchased Remove Ads. Why am I seeing ads again?

Use the same store account as the original purchase. An eligible adult can connect to the internet and use Restore purchases in Settings. If verification fails, contact us with the app version and device model before buying again. Purchases are not shared between App Store and Google Play.

How do I request a refund?

Follow the refund process for the store where you purchased. Eligibility depends on the transaction, store rules and applicable law. You can also contact us about a Google Play purchase issue.
Apple refunds ↗Google Play refunds ↗

Will deleting the app remove my records?

Settings and scores are stored on your device and may be lost when app data is deleted or the app is reinstalled. There is no POCKETWOOD account backup. Store transaction history and data already sent to service providers are managed separately.

03 / BEFORE YOU WRITE

A few details
go a long way.

Details that help us investigate

  1. The game name, app version and iOS or Android version
  2. Your device model and what happened
  3. Whether the problem happens again after restarting
  4. A screenshot with personal information hidden, if helpful

Reinstalling or deleting app data may erase local scores and settings. Try closing and reopening the app and checking for updates first.

Do not send card numbers, passwords or identity documents. We will explain if additional purchase details are needed.

04 / YOUR PRIVACY

Your questions
are welcome.

You can use the same email for access, correction, deletion or other privacy requests. No POCKETWOOD account is needed.

We use your sender address and message to respond and handle your request. See the privacy policy for retention and deletion information.